Frequently Asked Questions (FAQs) – Liverkart
General Questions
Q: Where is Liverkart located?
A: Liverkart is based in East Godavari, Andhra Pradesh, India, serving customers across India with genuine mobile accessories , Electronic gadgets and more.
Q: How can I contact Liverkart for support?
A: You can reach us via Email at ssdigitaltech@liverkart.com or Phone at +91 9182260811 during business hours Monday to Saturday, 9 AM to 6 PM IST.
Orders & Payments
Q: What payment methods are accepted?
A: We accept multiple secure payment methods including credit/debit cards, UPI, net banking through PCI-compliant gateways Cashfree and Razorpay.
Q: Can I cancel or modify my order after placing it?
A: Orders can be canceled within 24 hours of placement before shipment. After dispatch, cancellations are not allowed but returns may be processed as per our policy.
Shipping & Delivery
Q: How long does delivery take?
A: Standard delivery takes 3-4 business days for most locations in India. Remote areas may require 7-14 business days. We ship orders within 24 hours on business days.
Q: How can I track my order?
A: After dispatch, you will receive a tracking number through email or SMS which you can use on the courier partner’s website.
Returns & Refunds
Q: What is the return policy?
A: Products can be returned within 2 days of delivery in original condition with tags and packaging intact. Refunds are processed once the product is received and verified.
Q: How long do refunds take?
A: Refunds are initiated immediately after we receive the returned product. The actual time to reflect depends on your payment provider (usually 3-7 business days).
Product Information
Q: Are your accessories genuine?
A: Yes, Liverkart deals only with genuine mobile accessories sourced from trusted suppliers.
Q: How do I choose the correct product size or compatibility?
A: Each product page contains detailed compatibility and sizing information. Contact support if you need further assistance.
Account & Support
Q: Do I need an account to shop?
A: No, guest checkout is available. However, creating an account helps you track orders and save preferences.
Q: How can I reset my password?
A: Use the “Forgot Password” option on the login page to receive a password reset email.
Still have questions?
If you can't find the answer here, please contact our support team at ssdigitaltech@liverkart.com or call +91 9182260811. We are happy to assist you!